Why more pageviews in Top Pages than Visitors Per Day?

2012-02-23 20:25:03Tags: pageviews,segmentation-filter
Hello Support, I am viewing data for 1 complete month, using a segmentation filter, and am curious why the "PageViews" for "Top Pages" is more than "Visitors per Day"? Should not "Visitors" be the higher number? Thanks! John Ridgway

Answer:

Update: When I export the segmented report for "Visitors Per Day" via .csv, the numbers for pageviews are different and when summed, they are MUCH closer to the total for "Top Pages". They are infact 5000 views MORE, which is more understandable than being 100k less, like I am seeing in the browser report. The .csv export report for "Top Pages" matches what I see in the browser report. John Ridgway
Update #2: The .csv exported report for "Visitors per Day" total for Visitors matches the browser version as well. Seems the PageViews column is the only one that differs from the exported version. More if I find anything....

Answer:

No, this is kind of confusing but the summ of UNIQUE visitors to your pages over 1 month cannot be compared with the Sum of Unique Visitors per day.

A visitor is calculated as a unique IP (*) over the period you are looking. So, if there are 100 unique visitors in one day, and 50 unique visitors the next day, but 10 people visited on both days, the total number of unique visitors for this 2 day period is 140 unique visitors, not 150.

Please have look here:

Andre, thanks for the Visitor info! I'm sure I will be asked the same question by my organization. My current concern is the PageViews discrepancy between "Visitors per Day" and "Top Pages....or is this also the difference between "Unique PageViews" vs. Repeated "PageViews" by the same visitors? Scratch that as the .csv exported numbers match the way I expect.....So my question as to why the exported numbers are different from the browser numbers stands....

Answer:

Hi, The results for a report exported to a CSV file should exactly match the numbers for that same report in your browser. If that is not the case, you've found a bug, so please let us know the exact settings for the report and whether or not you are using the new UI. However, you cannot compare numbers from Top Pages with numbers from Visitors Per Day, because Top Pages is limited to the Top 100 or whatever you select, while Visitors per day is always a total of all pageviews.
Michael, That's why I asked about the pageviews issue. If "Visitors" is always the total of ALL pageviews, then it should be higher, and it's not. Top Pages has the higher number. Like I said earlier, the exported numbers are more realistic compared to what the browser is showing... I will get you the info for the .csv export vs browser issue shortly. John Ridgway Update: I am using the new UI, which I must say it a great addition to the software in general! Being able to move reports around either within the body or using the report "bar" on the left is a great feature!
("Visitors per Day" Report used in testing below) Update#2: Michael, it definitely seems to be linked to using "Segmented" filtering! When I perform the segmentation on another month, the browser total for PageViews is 244,876, but the exported total is 263,558! When I perform this same process using a non-filtered version of VpD, the numbers match (3397954) between the Browser and .csv! It's gotta be linked to the filtering function....Just my 2cents. John Ridgway

Answer:

I just wanted to let everyone know this issue has been fixed in our 3.0.1 update. Thanks John for all your feedback!
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