Our email hosting provider installed new SPAM filters a few weeks ago. We had pretty ‘agressive’ filtering enabled on our incomming suport and sales email accounts, as they receive a huge amount of spam.

Unfortunately, the new filters were a bit too enthusiastic.

A lot a valid support emails have ended up in the Spam box, which is purged every 3 days.

If you’ve sent us a message in the last 2 weeks and did not receive a reply from us, there is a good chance your email was blocked or deleted by now. In this case, please resubmit your suport ticket here.

The filter settings has been lowered now, so your message should get through again.

Our apologies for any inconvenience.